CANCELLATIONS & DEPOSITS
Your appointments are very important to us at Ruby Mane Hair Boutique. Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations.
Occasionally we will require a deposit to secure your appointment time. If you have to cancel within 48 hours of your appointment, your deposit will be non-refundable.
Please note below our policy on taking deposits:
- Ruby Mane Hair Boutique will require a deposit a minimum of seven days in advance of appointments that are likely to be time-consuming. For example, a deposit will be required for hair smoothing treatments and colour correction appointments longer than 2 hours. Deposit amounts will vary depending on the treatment and length of service.
- Bridal hair & make-up packages will require a 50% deposit to secure your date. We will require the deposit a minimum of 24 weeks prior to the date of your bridal hair & make-up appointment. The final balance will be due 21 days prior to your wedding day.
- Great Lengths and Easilocks Hair Extension deposits will be required prior to the hair being ordered. Deposit amounts will vary depending on the treatment and length of service.
We offer detailed consultations which are particularly important if you are considering a new hairstyle or new hair colour. We charge £20 for a consultation and this amount will be deducted from your bill at the end of your service. If you decide not to go ahead with an appointment after your consultation, please note that your consultation fee is non-refundable. We will spend a good amount of time discussing your hair likes and dislikes, assessing the condition of your hair, and working on a plan to give you the best possible results.
GETTING IT RIGHT
The Ruby Mane team work really hard to achieve the look and style you have in your mind. Very, very occasionally we may not be on quite the right track and you may feel the look is not quite what you wanted. Don’t panic! If you contact us within 7 days of your appointment date, we will very happily book you in to work with your hair again to make sure you’re really happy. As you will appreciate, we will need to see you back in salon as soon as possible. Hair grows very quickly and any follow up appointments must be within this 7 day timescale to ensure the best chance of success.
Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.